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user_l68l04
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Tuesday, August 4th, 2026 10:21 PM

Answers to Cable Dig on Front

I am seeing guys painting lines of different color on my property as well as other 10+ houses on my street [Edit: Personal Information] for apparent soon-to-be dig to place cable unde my property.  I never got any advance notices or warnings.  I called Comcast yesterday and expected to hear from Resolutions Team in 24 hours but still no response back (email, text or, phone).  I am concerned about potential damage to our grass on front yard.

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XfinityEva

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2 hours ago

@user_l68l04Hi there, and thank you for reaching out. I can certainly understand your concern, especially when you begin seeing utility markings on your property without receiving any advance notice and are worried about potential impact to your lawn.

The colored flags and paint markings are typically placed to identify existing underground utility lines before any excavation work takes place. This is a standard safety measure designed to help prevent damage to utilities during construction projects.

 

If any work is scheduled on or near your property, contractors are generally expected to take reasonable measures to minimize damage and address restoration needs if impacted by the construction.

 

Since you've already contacted us and were expecting a follow-up from our Resolution Team, we recommend continuing to monitor your phone, email, and voicemail for any updates from them. They will usually respond to you within 24-48 hours.

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user_l68l04

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4 Messages

OK!  Can I have the contractors' contact information in case issues come up relating to the digital and any damage to my property?

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2 hours ago

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user_l68l04

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I meant related to the dig.  

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2 hours ago

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XfinityEva

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2.6K Messages

We don't have the direct contractor's information but I can certainly look up the point of contact for your case and they may be able to provide that to you. If you are not able to locate the information for your point of contact, just send us a direct message to get started. 

 

How to Send Us a Direct Message:


1.  Click "Sign In" if necessary.
2.  Click the "Direct Messaging" icon.
3.  Click the "Start new conversation" (pencil and paper) icon. 
4.  In the "To:" line, type "Xfinity Support".
5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6.  An "Xfinity Support" graphic will replace the "To:" line.
7.  Type your message in the text area near the bottom of the window.
8.  Press Enter to send it.

For an example of how to send us a Direct Message, check out this link

How to direct message within the forum

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 hours ago

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user_l68l04

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OK.  Thanks for the information

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1 hour ago

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XfinityEva

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@user_l68l04 Thank you for reaching out and feel free to let us know if you have any other concerns. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 hour ago

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