Visitor
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1 Message
Answering System
I have been a customer for over 17 years now. I am so unhappy with the customer service system that you now have! I am thinking about dropping you as an internet service provider. I have already dropped your cable and picked up FUBO. There are other internet service providers out there. You make it so difficult to get the help that you are seeking. I was on with the [Edited: "Language"] ai operator for over 10 minutes until I found out that I have to wait 20-50 minutes to have a person talk to me. Pay more employees to deal with issues and don’t waste your money on AI!
Completely unsatisfied,
walt
XfinityQuemekia
Official Employee
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1.3K Messages
1 hour ago
Hello @user_y7qvr9, I hear you loud and clear! I want to start by thanking you for your 17 years of loyalty. We know your time is incredibly valuable, and we are more than happy to help address all of your concerns today. May I know more about what we can help with today?
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