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Chaun379
1st Topic
1st Reply

13 Messages

Friday, March 22nd, 2024 10:55 PM

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Anshpreet needs better training

I was charged twice in February 23 days apart. I got in contact with a live agent (gasp) who said they would apply my payment to the next billing cycle. A week later I return to see that had not been done so I attempt to speak with customer service again . Here’s where I met Anshpreet who ignored me after saying he’d be back in a.couple minutes. He said that @5:52 it’s now 6:54 and I have heard nothing :) I am determined to make this the longest customer service chat, I will not “end the chat” until he returns. 1 hour and counting :) thanks Xfinity

Question

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Updated 

1 year ago

82

5

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XfinityMarcus

Official Employee

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1.4K Messages

1 year ago

@Chaun379, thank you for using the Community Forums page to reach out. I know how important it is to have your account billing remain accurate. Apologies for any concerns you experienced with other members of the Xfinity team, but you are now in touch with our amazing Digital Care team who can get things sorted out. Would you like to continue with us instead?

6

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Chaun379

13 Messages

You guys have the same scripts and read them verbatim I see, but sure, why not.

1 year ago

0

XfinityMarcus

Official Employee

 • 

1.4K Messages

@Chaun379, I cannot speak for someone from another team, however I can assure you that we do not use a script on our end for addressing your concerns. That said, with a general statement such as welcoming someone to the forum, or the message I am going to send now with information on how to reach us directly, there really is not a large need for variation. Please send us a direct message with your full name and complete service address to get started. 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

Chaun379

13 Messages

I would like my issue escalated to the top manager, and I believe the agents that have been involved should be reprimanded. Please I welcome you to use my chats for training purposes. Simply posting on here does not affect change, “I’m sorry all this happened to you, BUT (forget everything I just said) you’re connected to me now” when in reality I don’t want to keep being connected to differentiate “amazing teams” fix the problem the first time.

1 year ago

0

Chaun379

13 Messages

There is no assurance at all. You can’t assure me anything just like the other 3 agents. You’re giving me the run around. So now I have to start ANOTHER chat. Crazy. Ludicrous.

1 year ago

0

Chaun379

13 Messages

“I cannot speak on another team” get me to someone who can. 

1 year ago

0

Chaun379

13 Messages

1 year ago

2 hours and counting :) 

0

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Chaun379

13 Messages

1 year ago

3 hours still counting <3 and I have the screen shots and time stamps, still connected to this “agent”

3

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XfinitySheila

Official Employee

 • 

1.1K Messages

 

Chaun379 We'd love to help. Please reach us via chat to continue to assist.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Chaun379

13 Messages

lol. I shouldn’t have to keep creating chats. You’re missing the point. This would be my 7th chat I started speaking to and “amazing” team member. I’m ready to cancel my service 

1 year ago

0

Chaun379

13 Messages

As soon as the other chat ends I’ll start a new one :) we’re approaching hour 5

1 year ago

0

Chaun379

13 Messages

1 year ago

4 hours <3

adding more words since I can’t post now without 20 characters 😘                         

1

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Chaun379

13 Messages

Okay they ended it after 5 hours and I see my msgs got rearranged as well which is odd  they don’t match the screenshots I took

1 year ago

0

XfinityJustinC

Official Employee

 • 

1.2K Messages

1 year ago

@Chaun379 thank you for sending the direct message, I'll follow up with you there to help with ensuring feedback is sent and to help with the billing/payment concern. 

1

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Chaun379

13 Messages

Just do it… no need to respond on here that was a waste. I’m not sure if that was for the community but you could have saved time by just responding to the direct message?

1 year ago

0

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