Another wasted day with Xfinity

After messaging all day, back where I started. Attempts were made to pawn me back off to the “Xfinity Assistant”, the dark AI hole where nothing gets responded to and nothing gets resolved. No promised credits applied. Fuzzy explanation to my issues since September 10th. Bottom line, their solution was back to me paying for a technician visit. Nah.

If someone at Xfinity really wants to know what it is like to be a Xfinity customer, pose as one with a problem for 2 days. Or look at my record, 32 calls, 18 texts, no response. 15 modem resets and no one responded afterward. 16 texts from Xfinity saying no agents are available, 7 Xfinity emails on my daily outages with dates and times. The two online reps ignoring my service issue and trying to up sell me, disconnecting when I wanted my service issue resolved. The now 3 reps who stated they would get my promised credits. The 2 agents who lied about no charge for my technician visit. Not exaggerating any of this. It’s all there. Calls recorded. Xfinity assistant texts. Read it and weep.Not wasting another minute with Xfinity.