Another unresolved complaint

I am still in awe of your Executive Care Department.  Who thought of creating a department whose whole purpose is to shield Executives from customer complaints? That person was a genius,  Customers can complain and think they are getting Executive attention, but in reality they are just talking to a bunch of mid level employees who have no intention of solving problems and can shield Comcast Executives from the pitiful service their company provides to its Customers.  However, since this is the only outlet I have to complain and I have some extra time I thought I'd send in yet another complaint knowing full well it will not get Executive attention, nor will it be resolved, until my attorney calls.

So this afternoon (11/13/20250, your cable detached from something and fell from the utility pole landing across the only entry street to my neighborhood. The cable is now about 2 feet off the ground and prevents any vehicle from entering or exiting my neighborhood. In no uncertain terms, that is a MAJOR SAFETY issue. I called the issue in and was told someone would be out on Sunday (11/16/20250 to fix it. I was dumbfounded that Comcast thought a major safety issue could wait three days to be resolved. Not only that, Comcast is expecting the adults in my neighborhood to not work for three days, not go to the grocery store, not go to Doctor's appointments, and basically be trapped in their homes. They are also expecting children to not attend school or go to any other activities. What if there was a fire or some sort of medical emergency, again Comcast's expectation is we should wait three days.  It gets dark early these days, so we really can't go walking about without fear of tripping over the hazard Comcast has decided is not worthy of their immediate attention. I of course explained this to your worthless Service Desk agent several times (I have the transcripts if you'd like to see them) and they continued to say no one could come fix this issue for three days. I, of course, complained vigorously and was finally told they would get someone out today (11/13/2025) by 8:00PM. 

I waited until 8:00PM knowing full well Comcast had no intention of coming out.  I called back at 8:00PM to find out where the repair people were and was lied to for a second time. I was told that the repair team was all set to come out, but they required authorization from the utility companies before they could deploy so the dispatch was cancelled.  I was told to rest assured someone would be there in three days.  I know that was a bold faced lie. Comcast has done several projects including running an entire new cable run down my street without any Utility authorization. It's just some made-up [Edited: "Language"] in your Customer Service handbook agents read to try and appease upset customers. Since my wife and I would not be able to go to work the next day, I asked that a credit of $750.00 be immediately applied to my account. Missing one day of work costs me $400.00 and my wife $350.00. I don't know what wages my neighbors will miss, but I am sure, whether they are Comcast Customers or not, they will want compensation as well. After another discussion with a useless Customer Service Rep, I was told their supervisor would call me within the next 30 minutes to discuss. Another lie. It's been over two hours and no one has called me.

So, here are my demands, none of which you will lift a single finger to resolve until my attorney contacts you.
1) Fix the safety issue immediately.
2) Since my wife and I cannot go to work, credit my account or send me a check for $750.00 per day until my street is traversable. I will contact each of my neighbors and have them send you their lost wages as well. THIS IS NOT NEGOTIABLE and if you do not compensate us for lost wages we will contact an attorney and take this to court.  I have no doubt, Morgan & Morgan would take this case in a second.
3) Send me a written apology from a real Executive for lying to me three separate times.

I hope and pray that no one goes out walking in the dark tonight, runs into that cable, trips and falls and is seriously injured.  Morgan & Morgan would love to take that case too.