Another property has been randomly tied to my phone number

I don't know how this happened — as of this week, my phone number is connected to 2 properties, mine and someone else's. I have no record of this and did not approve.

I spent over an hour with support that claimed they removed any association with my phone number outside my own, not the case. It's still linked to my phone number. How is this possible?

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XfinityThomasD

Official Employee

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1.3K Messages

2 days ago

xfinity012 It is possible that there was a typo when another customer entered their information, causing the phone number to be linked to both accounts. Typically, I would allow a few business days after the phone number is removed to see that any notifications stop being sent from the other account.

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xfinity012

Visitor

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4 Messages

@XfinityThomasD Hey Thomas, thanks for your response! What's weird is the user is from a completely different state. Can this cause any issues, is this or could this be related to fraud? I swept through my account and found secondary users with limited permissions (all sharing my name) that I removed.

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2 days ago

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XfinityThomasD

Official Employee

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1.3K Messages

If there is any indication of fraudulent activity, such as the random usernames appearing on your account, I would recommend contacting our Customer Security Assurance team so they can investigate a bit deeper. You can create a report, and they will be in touch to review any additional information.

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2 days ago

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xfinity012

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4 Messages

Sorry your link goes to:

Bad Request

Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.

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2 days ago

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XfinityQuemekia

Official Employee

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203 Messages

@xfinity012 Try this: https://spa.xfinity.com/help/identity-theft?faq=identity-theft. Let me know if this helps.

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2 days ago

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xfinity012

Visitor

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4 Messages

@XfinityQuemekia Looks like the same error.

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1 day ago

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BruceW

Gold Problem Solver

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26.4K Messages

15 hours ago

... Size of a request header field exceeds server limit.

When you get a that message try logging in using a different browser, a Private/InPrivate/Incognito window, or clearing the browser's cache and cookies.

When you Comment on a post (by scrolling down to "Comment on this post here...") I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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Customer Service

xfinity012

Another property has been randomly tied to my phone number

XfinityThomasD

xfinity012

XfinityThomasD

xfinity012

Bad Request

XfinityQuemekia

xfinity012

BruceW

When you Comment on a post (by scrolling down to "Comment on this post here...") I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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