Another internet outage!

Services have been down since 6 this morning with no end in site. When I try to talk to someone through the app, it tells me I can't. Why the run around? Why is there literally no one available to talk to. I dont want to talk to a bot, they're useless. This happens more frequently than ever before which interrupts me working from home and now I need to pack up my 6 month old and find a place with working internet. The outage has said for 5 hours that it is under investigation, at this point I have lost all faith in xfinity and their ability to keep the internet working. I am actively looking for other providers as the customer service has been terrible, especially when this happens all the time.