U

Tuesday, July 30th, 2024 12:35 AM

Closed

Another Gigabit pro // x10 availability q

Trying to figure out if there is availability at my location; is there any new process or just need to DM here to investigate once posted? Thanks!

Official Employee

 • 

2.1K Messages

9 months ago

 

user_dkrcqu Great question!  Generally, Gig x10 speeds and services would be available to new and existing residential customers who live within one-third (1/3) of a mile of one of our fiber nodes, subject to a final serviceability determination. We can send a request on your behalf to our team to confirm eligibility for you if you would like. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

forum icon

New to the Community?

Start Here