Another EBB not accepted by Xfinity story
I hate to jump on the bandwagon but I must. I have been approved by the National Verifier as well. Yet, Xfinity has turned me away 6 times now. The reason ....."The personal information that you provided matches the personal information of another subscriber that is currently on file with the National Verifier. If you believe this to be fraud, contact EBBHelp@usac.org to resolve this."
I called the Lifeline National Verifier (833-511-0311) and was told that nothing was wrong and that Xfinity must be seeing my Lifeline phone account. So I call Xfinity Internet Essentials ( 855-846-8376) and finally was told that I have to cancel the Lifeline phone to get the EBB Benefit, which is completely incorrect.
I finally have given up because I am not going to jump thru hoops any longer. After seeing all the complaints here and elsewhere across the Internet it seems that someone, or shall I say, "some Company" needs to get their act together..... Good luck to all that continue to figure this fiasco out!