Another day another problem with xfinity service

@Lkpolo

Thanks for reaching out to us we do apologize for any inconvenience your experience with your services as a customer myself and a employee who works for home,  I rely on a stable working connection.

 Whenever I'm having connection issues I like to jump on our awesome Xfinity app https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting  and go through some remote troubleshooting steps that I can generally fix through the app remotely.

What I like about the app it does a whole work in home diagnostic check and also checks the area for any possible service interruptions, then it will walk me through some steps to try and resolve the issue remotely.

 If the issues are not able to be fixed through the app the awesome chat assistant then connects me with the live agent that will go through a few more steps but if they're unable to resolve it they always send the technician out to come and look at my services and fix any issues they can find on  site.

Let me know if this information was helpful in getting your concerns resolved, if not go ahead and send me a direct message with your name and complete address and we can investigate this issue further.

To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your Messdage in the text area near the bottom of the window

Press Enter to send it

Concern moved here to the Customer Service help section.

I keep getting emails to accept a solution or marked as solved. There is no solution. I rebooted my router and it fixed that. Now the Xfinity app tells me I have new Apple Watch’s on my network. My MacBook Pro shows as not connected when it is. Cameras less than a year old blink orange. The Video door bell disconnected then when it reconnected the Xfinity app showed that I had two doorbells. I’m not sure what is going on in my area.  I suspect it’s a combination of hardware issues due to very cold weather and the Xfinity software. I use an iPhone iPad Apple watch and MacBook Pro. I connected all my devices to the 5 GHz network hoping that I could download emails. That was okay for a day; now it’s slow again. I can see the channels now and the menu items are highlighted but all things on the TV are now slow again. I have mystery devices listed as connected with obscure names while my devices show as not connected. What’s going on?