Visitor
•
1 Message
Another customer has service at your new address
Hi I'll move to a new place weeks later and I want to transfer my Internet service with me. But when I use the moving service from Xfinity it said "Another customer has service at your new address, so we have to schedule your installation out at least five days and close your old account the same day you install." How can I activate it at the day I move instead of several days later?
XfinityEmilyB
Official Employee
•
2K Messages
3 years ago
Welcome to our community forum, @user_a1d33a! I'm so excited to hear that you're bringing us with you to the new place :). If the current residents still have active service, we will need to wait for them to schedule an order to disconnect service before we can transfer your service there. Once you're moved in and they still haven't disconnected service, we have a process to deal with that as well.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to find the best path forward :).
0
0