Visitor
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1 Message
Another accout is using my phone number
I received a notification of service interruption on my cell phone about a service interruption at another address. The message was from a legitimate Comcast number and was referring to me by a very different name and address. I contacted Comcast security assurance for help. They claimed to have removed my cell number from this incorrect address. I have done this 3 times now. The automatic customer support still says there are 2 accounts associated with my cell number. That should not be the case. I don't feel helped at all.
XfinityMarshante
Official Employee
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1.2K Messages
8 hours ago
Hello @Brinflakes, thank you for taking the time to leave a post. Sorry you’re dealing with this; it’s understandably concerning to receive notifications tied to someone else’s name and address, especially after you’ve tried multiple times to get it corrected. I can see how frustrating it must be to still hear that your number is linked to more than one account. While this is something our Customer Security Assurance team typically handles, we’d be more than happy to take a closer look and work with you to help get this fully resolved.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
How to send us a direct message:
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