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Iamjose
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Regular Visitor

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11 Messages

Monday, May 27th, 2024 4:07 PM

Closed

Announcement. I received above post and I think it is a fake

Congratulations!
May 27, 2024

Every day, we select a small group of Xfinity users to participate in a customer satisfaction survey and give them a chance to receive exclusive rewards from our partners and sponsors. This is our way of expressing our appreciation.

By participating you will have the chance to receive an Apple iPhone 15 Pro, Samsung Galaxy S23, Shein $750 Gift Card, $250 Gas Gift Card, Walmart $1000 Gift Card, Amazon $500 Gift Card, Apple Store $500 Gift Card, Visa $1000 Gift Card, $750 Cash App Gift Card, $100 cash after leaving a review to our products or 3 years of free membership to Netflix. This survey will take less than 30 seconds of your time.

Remember: 100 randomly selected customers have received this invitation and the number of rewards is limited.

You have 0 minutes and 0 seconds to answer the following questions before we give this chance to the next lucky person among our customers!

Question

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Updated 

2 months ago

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Was this helpful?

EG

Expert

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107.6K Messages

7 months ago

The concern is not "Home Security Devices And Equipment" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

1

Iamjose

Regular Visitor

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11 Messages

Thanks EG for your help. It's my first time here

7 months ago

0

XfinityEmilyB

Official Employee

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1.7K Messages

7 months ago

@Iamjose Thank you for reaching out to our community forum to let us know about the survey you received and thank you @EG for moving the post for more exposure. Did you receive this in an Email? If so, you can report it to our Customer Security Assurance team. If you clicked on any links and entered your account information, I would recommend changing your password. You can learn more about how to avoid online fraud here.

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Iamjose

Regular Visitor

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11 Messages

Thanks for your attention EmilyB. It was a "box" that suddenly opened while browsing Google and there it is...

7 months ago

0

Iamjose

Regular Visitor

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11 Messages

I think it's too good to be true. But I prefer to ask...

7 months ago

0

XfinityEmilyB

Official Employee

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1.7K Messages

@Iamjose It's always best to err on the side of caution and avoid clicking on any pop ups you see while browsing the internet. I'm glad you reached out before entering any of your personal information. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_69pu1l

1 Message

[Edited: "Inflammatory"] We upgraded a phone and was led to believe that we would receive a trade if we sent back our previous devise.  Purchased the new phone called to inquire about sending back device for trade in which we choose to upgrade an existing line.  Was told there was no such promotion.  Called back to try again talked to a rep named Mark.  She assured us that since we were loyal customers they would honor the promotion. We would received a monthly credit for two years.  [Edited: "Language"].  Called back today to check since I asked for confirmation to my email which I did not receive.  There is no documentation on our account concerning this.  Trust me when I say after we get this phone paid off we are going with another mobile carrier.  [Edited: "Inflammatory"].

(edited)

3 months ago

0

XfinityThomasA

Official Employee

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1.9K Messages

Thank you for joining the Xfinity Forum community and for your feedback, user_69pu1l. This isn't the experience we want, and we appreciate the opportunity to help. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

0

user_bt5cvz

1 Message

2 months ago

I get the survey quite often. I do not even click on anything. If I have my email up, sooner or later I will get the square screen . I can not bipass it. lave to close the tab.

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