U

Visitor

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1 Message

Thursday, May 22nd, 2025 9:03 PM

An existing structure is being demolished. Need Comcast drop physically disconnected. No account for this address. Who do I contact?

An existing structure is being demolished.  Need Comcast's drop physically disconnected.  There is no account for this address. Who do I contact?

Official Employee

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922 Messages

1 day ago

Good afternoon @user_ix99r4. If you can send us a private message with your name and the address where the drop is located, we can look at what options we have available.

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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