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user_nat3eq
1st Topic

1 Message

Wednesday, November 6th, 2024 4:40 AM

An email about a cancellation request

I just received an email notifying me of a cancellation request that I didn’t make. It seems like there may have been a mistake, and I'm concerned about it being canceled. Could you please advise on what I should do to resolve this issue?

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3 days ago

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XfinityVictor

Official Employee

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854 Messages

4 days ago

 

user_nat3eq Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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XfinityRaul

Official Employee

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1.6K Messages

3 days ago

@user_nat3eq We want to thank you for reaching out on the Community Forum for support with your account. We are glad we were able to resolve your issue and get this cancelation order removed from your account. Never hesitate to create another public post for any of your future account and service needs!

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