Visitor
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1 Message
an actual person how can I talk to an actual person?
I'm so fed up with the lack of Xfinity transparency...tell me how to talk to an actual person about my account
Visitor
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1 Message
I'm so fed up with the lack of Xfinity transparency...tell me how to talk to an actual person about my account
EG
Expert
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115.2K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAbby
Official Employee
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499 Messages
2 hours ago
Hello, @user_xfnxgp Thank you for reaching out on our Community Forum. I know how frustrating that it can be to speak with someone. You have reached the right place, and we would love to help! V=
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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