Visitor
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1 Message
Amnesty Program
I was told by a friend to go online about the amnesty program, applied for the internet essentials, was approved, and when I called and asked the the amnesty program be applied to my former account was told someone would call me back. I spent almost 2 hours getting bounced between internet essentials customer service and billing, each said the other had to handle the amnesty program. I would like to get this completed ASAP as this has a major impact on my credit at this time and need this removed. The Billing and Customer service reps all verified I qualify for the program to be added to the old account. Who can I actually talk to, to get this completed? Thank you!
Accepted Solution
XfinityLinda
Official Employee
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2.1K Messages
6 hours ago
Thanks for meeting us here in our community about your billing concerns, @user_i2k237. We're not familiar with the program, but we can look into this further for you to see is a ticket was opened for your concerns. Please send us a Direct Message with your full name and complete service address.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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