Monday, September 18th, 2023 11:23 PM

American Customer Support

Is there a number to call to get American support? I feel there is a huge barrier here with these folks understanding what I am saying.  They messed up my services during an upgrade causing my bill to skyrocket. Resulting in  me trying to dispute charges for over a year now going on 2. I'm stuck on this annoying assistance plan. I just want to know what I owe. Make arrangements to get it paid and get back to my wonderful xfi services.. Someone please help me!

Official Employee


118 Messages

13 days ago

Thank you for taking the time to reach out to us here in the Digital Care team. You have reached the Xfinity experts who can certainly assist you with all things Xfinity @IllegalCrib4. The number you are looking for is 1-800-Xfinity, but as I mentioned we can address your service and billing related questions on our end. As this involves personal account information, we would need to speak with you privately. Please send us a private message with your full name and complete service address included.



29.7K Messages

13 days ago

@IllegalCrib4 @XfinityMarcus 

To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line not the Employee's name
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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