Monday, September 18th, 2023 11:23 PM


American Customer Support

Is there a number to call to get American support? I feel there is a huge barrier here with these folks understanding what I am saying.  They messed up my services during an upgrade causing my bill to skyrocket. Resulting in  me trying to dispute charges for over a year now going on 2. I'm stuck on this annoying assistance plan. I just want to know what I owe. Make arrangements to get it paid and get back to my wonderful xfi services.. Someone please help me!

Official Employee


658 Messages

10 months ago

Thank you for taking the time to reach out to us here in the Digital Care team. You have reached the Xfinity experts who can certainly assist you with all things Xfinity @IllegalCrib4. The number you are looking for is 1-800-Xfinity, but as I mentioned we can address your service and billing related questions on our end. As this involves personal account information, we would need to speak with you privately. Please send us a private message with your full name and complete service address included.



30.6K Messages

10 months ago

@IllegalCrib4 @XfinityMarcus 

To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line not the Employee's name
• Type your message in the text area near the bottom of the window
• Press Enter to send it

3 Messages

How long before replies and or comments show? I hot an email showing my comment was accepted and I recieved a badge for it but yet it still does not show on this thread? 

3 Messages

Yet this one does. Ironically.  Considering in that latest one, I did not point out the complete and udder errors of the employee response. There is zero state side support. 

1 Message

6 months ago

Xfinity customer support simply just stop helping me with my billing issues today after 3 people have deal with it. The subsequent person simply does not connect and then the next person that connect with me simply just disconnect immediately after I tell them I have billing issues. These xfinity people have pissed me off today. They will have one last chance tomorrow. Then if my billing is not resolve by tomorrow then I will switch to another service provider.

Official Employee


1.2K Messages

Hello and welcome to Comcast @user_94zqxp! Thank you for taking your time in reaching out to us today about this billing issue. Billling issues can be a hassle to deal with, and we're sorry to learn that you're having this unfavorable experience. Our team of Billing gurus would love to research this for you.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message


Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here