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user_7d4uyg
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09/15/2026 9:03 PM

AMC+ app

For two weeks now, I can not open my AMC+ app, but once I click on a film, it says it cannot load. 

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19 days ago

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EG

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1 month ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityMartyR

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1 month ago

 

user_7d4uyg Thanks for reaching out! A few questions for you so the Community can help point you in the right direction. What device are you using? (Roku, Xumo Stream Box, Fire TV, Samsung TV, iPhone, Android, etc.) Do you receive a specific error code or does it just say "cannot load"? Are you subscribed directly through AMC+ or through another provider like us Xfinity, or Prime Video, Apple TV, Roku, etc.? 

 

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user_7d4uyg

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I have had three technicians visit! This has been a continuing issue for a month now we haven’t been troubleshooting, troubleshooting, and troubleshooting.!

Come on do better !!! How many days do I have to take off work just to get something like this fixed

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27 days ago

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XfinityChristy

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@user_7d4uyg I can understand your frustration, and I'm truly sorry to hear you've been dealing with this for so long. Having three technician visits and spending the past month troubleshooting the same issue is not the experience we want for you, especially when it has required you to take time away from work. I'd be feeling frustrated too. I'd like the opportunity to take a closer look at what's been happening and see what additional options may be available to help move this toward a resolution. When you have a moment, please send a Direct Message with your name and service address, so we can review the account and the history of the issue in more detail. We're here to help and want to do everything we can to get this resolved for you. 

 

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27 days ago

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user_cda725

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19 days ago

I cannot watch amc plus either! Every time I click on something,  it says the page cant be loaded. 

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user_7d4uyg

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Exactly! it was working fine until two weeks ago…. the weirdest thing was about four days ago. It worked!!! for about 24 hours. I honestly don’t want to have to take time off for another technician to come out here and tell me the same thing so frustrating! 

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19 days ago

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XfinityRay

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Greetings, @user_7d4uyg! I am sorry to hear you have not been able to access the AMC+ app. We are happy to further help so you can enjoy the content again. Does it just keep showing 3 dots or what happens when you try to load the app?

 

How are you accessing the app such as on a wireless TV box or Xumo streaming box?

Have you tried to clear the locally stored data, and then access the app again? This link shows how, https://www.xfinity.com/support/articles/x1-clear-cookies-and-local-data-storage. You would need to sign into all your apps if you take that step. If older data is causing the app to get hung up, that will fix it. 

Have you tried a system refresh or any other troubleshooting steps? 

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19 days ago

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XfinityCarolyn

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@user_cda725 I'm sorry you're running into this issue. I would like to gather a few more details, including your device type and whether you're using the Xfinity Stream app or AMC+ app directly. I'll be happy to look into this further and determine the next steps

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19 days ago

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