New Poster
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3 Messages
Amazon rewards book credit not working
I was on the app first thing today when the offers dropped and selected the Amazon bookshelf credit. It was accepted, I got the code, copies it, went in through the app, pasted the code, went logged into Amazon and got the message there was an error accepting the invitation. Went back into my app and the reward was missing so I couldn't link though it again. Made a screenshot of the reward code and time frame for using it. I went into amazon using this link I found online https://www.amazon.com/ab/shelf/a4bbbe4d-9b0b-44ad-9f6c-e171e0eab746/applyCode, but it didn't work. I have tried Chrome, Firefox, Edge, cleared cookies, and tried it 5-7 times to know effect. Again, I selected the reward early as in about 12:05pm. Also selected two other rewards, a movie, which did go to my account, and the $1.00 movie night that I can't tell if it works or not yet. What do I do? I have used the Amazon book credits many times, love it, and have had no problem. Thanks for any suggestions.




XfinityEva
Official Employee
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2.6K Messages
23 hours ago
Hey @CayC! Sorry to hear you're having trouble redeeming this reward. We appreciate you reaching out for assistance. We know how important it is to be able to redeem these rewards in a timely manner, and we truly appreciate you being a part of Xfinity Membership!
Could you please try using this link to see if that helps resolve the issue? Let us know how it goes, and we'll be happy to continue assisting if needed.
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user_lttls0
Visitor
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2 Messages
2 hours ago
I am having this exact same issue. I claimed the offer as soon as it became available, received my unique code, and get the same error regardless of what I try.
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