5 Messages
Amazon promo
I activated my Xfinity Internet service in February and qualified for the $200 Amazon gift card promotion, but I still haven’t received the gift card. Can someone help me check the status? Thank you!
5 Messages
I activated my Xfinity Internet service in February and qualified for the $200 Amazon gift card promotion, but I still haven’t received the gift card. Can someone help me check the status? Thank you!
XfinityJamesC
Official Employee
•
2.2K Messages
18 hours ago
Greetings, @user_qwuxuq! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your Amazon gift card. You have definitely come to the right place for assistance.
Under normal circumstances, you would just need to go to https://www.xfinityincentivetracker.com/track and enter your sixteen-digit account number to check the status of your gift card. If you started the promotion in February, you should have been qualified for the card by May or June at the latest (90 days).
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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