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user_p63s64
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Regular Visitor

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4 Messages

Monday, November 25th, 2024 4:07 PM

amazon music

I am trying to launch the amazon music app on my xfinity box. I receive a code and and activate it on Amazon and receive a success message from Amazon. But on my TV the page stays frozen on the screen with the code. Rebooting has not solved the issue. I would like to be able to listen to music through my TV.

Question

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Updated 

5 months ago

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2

XfinityGabriel

Official Employee

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2.2K Messages

6 months ago

 

user_p63s64, Hi! Thanks for reaching out. I understand the importance of being able to listen to the Amazon Music app as a fan of music myself. I am so sorry to learn about this experience. You've come to the right place. We are a team of experts who specialize in resolving app concerns on the XFINITY box over social media. We are happy to help. Do you have more than one set-top box by chance to see if the issue persists? Would you mind also providing the model number of your box to ensure it is compatible?

 

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user_9gl076

1 Message

5 months ago

Same exact problem here.  Amazon claims it is Xfinity's problem.

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