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user_a45qoo
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Friday, December 13th, 2024 2:40 PM

Amazon Giftcard

Looking at the website there is a promotion for a $100 amazon gift card from services 500 mbps. Upon selecting this and going through the process, it doenst appear on my order summary. Is there a reason for this?

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2 months ago

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XfinityThomasD

Official Employee

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1.2K Messages

4 months ago

@user_a45qoo Thanks for posting on our Community Forums. Would you be able to provide a screenshot of the offer you are seeing?

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user_a45qoo

3 Messages

@XfinityThomasD​ 

yes.

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4 months ago

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XfinityThomasD

Official Employee

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1.2K Messages

Awesome, thank you for sharing. IT may not appear on the approval page since that would outline the billing with applicable taxes, fees, or equipment, but since it is listed there, the gift card would be automatically sent after a qualification period. Most typically, this period is 90 days that the account remains in good standing (no payment disconnects or late payments) or changes to another plan.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_a45qoo

3 Messages

@XfinityThomasD​

Sounds good, thanks you. 

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4 months ago

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user_op99ho

1 Message

Hi we have the same problem we haven’t been able to get a hold of the amazon gift card and we our account remains in good standings no late payments or anything.

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2 months ago

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XfinityShawn

Official Employee

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1.4K Messages

 

user_op99ho Please use this link https://www.xfinityincentivetracker.com/track to track your gift card. Let me know if this helps. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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