Visitor
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2 Messages
Amazon gift coupon # Not yet received
I have not yet received the $100 Amazon gift coupon that was part of the offer. Would you kindly check the status of this as well? I would greatly appreciate your assistance.
as this is my account number : My account number : [Edited: “Personal Information”]
user_s3mvbn
Visitor
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2 Messages
17 hours ago
I believe this information was already updated and discussed at the time the connection was initiated. If the same information is being communicated only after three months, it becomes quite difficult from a customer’s perspective to understand the situation and maintain confidence in the process.
I completely understand that the amount involved may not be significant from the company’s perspective. However, as a customer, this is still a considerable amount for me, and I would sincerely appreciate it if the matter could be reviewed with the same level of consideration from the customer’s perspective as well.
My intention is not to raise a concern unnecessarily, but to seek a fair and reasonable resolution based on the information that was communicated when I initially signed up for the service. I kindly request you to please validate the details with the concerned team, review the previous communication/commitment, and see if there is any possibility of providing a positive resolution or appropriate credit.
I truly value the relationship with the company and hope we can resolve this in a way that maintains the trust and confidence between the customer and the company.
I would greatly appreciate your support and a positive update on this matter.
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EG
Expert
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121.4K Messages
16 hours ago
Concern moved here.
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XfinityMelinda
Official Employee
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374 Messages
14 hours ago
Hello @user_s3mvbn, and thank you for taking the time to reach out to us regarding your promotional gift card. We understand your concern, especially when you were expecting to receive the offer as part of signing up for service. You've come to the right place for help, and we'd be happy to provide some information.
In general, customers must meet the following requirements to qualify for a promotional prepaid card:
Once all eligibility requirements have been met, prepaid cards are typically processed and delivered approximately 14 to 16 weeks after installation or activation.
For additional details about eligibility requirements and fulfillment timelines, please review our prepaid card FAQ here: Prepaid Card Offer FAQs.
We're here to help, so please let us know if you have any additional questions.
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