5 Messages
Amazon Gift Card
On March 16th I signed up for the 1100 mbs internet package that came with a $200 Amazon gift card. I still have not received my gift card. on the incentive tracker website it says that my account does not exist and to check back after 14 days. My account was activated on April 1st (more than 14 days ago) and I the website still says to check back after 14 days. I called the rewards center twice and both times they said my account doesn't exist and to try calling after 60 days. I was instructed to call regular customer service and they said that Xfinity has never run a promotion with an Amazon gift card before. He said there is no record on my account of getting a gift card and there are no promotions including a gift card. All I want is a clear answer. I signed up for this internet package on the Xfinity website directly so there is no chance I was scammed by an outside party. The customer service representative said he would put in a ticket but said that my ticket cannot be tracked and I won't get a confirmation about it either. So basically there is nothing I can do.
Xfinity is a scam. They are all liars. I will be switching to a different internet provider.
XfinityMarcus
Official Employee
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1.5K Messages
1 month ago
user_hqgv3s thank you for using the Xfinity Community Forums page. The last thing we want is to lose a valued customer over any form of miscommunication. As a consumer myself, I understand the importance of having any promised promotional offers honored. I would like to take a closer look at things on our end to determine where your account stands regarding the gift card offer. Please send me a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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EG
Expert
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110.5K Messages
1 month ago
Not related to home networking. Post moved here.
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user_e1ci6u
Visitor
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1 Message
20 days ago
The same exact thing is happening to me right now. I signed up on March 3rd and installation was March 8th. Still no gift card. I called and was told that they don’t see anything about a gift card on my account, but they opened a ticket and I will hear back in 14 days. I called [Edited: "Language"]! I never wanted to switch from AT&T. I’d rather pay the cancellation fee and not give any more money to they scam artists.
(edited)
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