Amazon Gift Card

It has now been 14 days since I set up the service, I paid my bill today as well. The last time I checked the incentive tracker it said to check back within 14 days, now it says to check back within 21 days.

Hey jordynjj . Thanks for reaching back out to us. A lot of our gift card promotions do require you to keep the plan for a certain amount of time before our system processes the gift cards. 

If you could send us a direct message I can get into your account and specific promotion to both confirm that the gift card was properly included with the plan and what the timeline and fine print says about the timing of that gift card. If we need to get in touch with our incentive team at that point we can get that going. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it.