Hello BonksTheMaori34 Have you had an opportunity to check out the Xfinity Incentive Trackerfor updates on your promotion status? This is the best resource for any questions on a qualifying gift card.
Thank you for checking on that, @BonksTheMaori34. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello again @BonksTheMaori34, great! We look forward to talking with you and helping to resolve this gift card concern. We'll be with you shortly on that 1-1 thread
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAlfonso
Official Employee
•
1.6K Messages
16 days ago
Hello BonksTheMaori34 Have you had an opportunity to check out the Xfinity Incentive Tracker for updates on your promotion status? This is the best resource for any questions on a qualifying gift card.
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