Amazon gift card promotion

Hello,

I am reaching out regarding a $100 Amazon gift card promotion associated with my new Xfinity service. I have maintained active service for over 90 days as required by the offer terms.

When checking the Xfinity Incentive Tracker, the status indicates that I am no longer eligible due to changes made to my account. However, I have not requested or authorized any account modifications, plan changes, or equipment swaps since signing up.

Could you please review my account to clarify why this flag was applied, and submit an incentive ticket to manually verify my eligibility?

Thank you for your assistance.