Visitor
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1 Message
Amazon Gift Card Promotion Never Received
I signed up for an Xfinity student internet plan that included an Amazon Gift Card promotion, but I never received the gift card.
I have a previous Xfinity chat transcript in which an Xfinity representative specifically confirmed, your current plan includes the gift card. I was also told to keep the same plan when moving to my new address so that the gift card would not be removed. I did keep the same plan.
However, almost a year later, I still have not received the gift card, and a recent representative told me that they could not see the promotion on my account.
I would like Xfinity to review the historical notes and chat transcripts on my account and investigate why the promised gift card was never issued. I can provide screenshots and the previous chat transcript privately if needed.
Could an official Xfinity representative please help escalate this issue?
XfinityChelseaB
Official Employee
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2.5K Messages
2 hours ago
Hello @user_495m4o, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
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