Amazon gift card promo not received

I signed up for my service during the Amazon gift card promo, in December 2024, $200 since I signed up for the 1000mbps internet plan. Xfinity is telling me this was a scam blah blah even though I signed up through THEIR website, and SO many people are complaining about this as well. I either need my $200 Amazon gift card or a $200 Xfinity bill credit.

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XfinityAlfonso

Official Employee

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1.5K Messages

4 days ago

Hello there Hjle03 when you've signed up for a gift card incentive, it is available to be tracked and monitored via our Xfinity Incentive Tracker. Have you had a ahcnece to check this out yet?

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Hjle03

4 Messages

Yes. It’s showing no gift card promo on my account.

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4 days ago

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Hjle03

4 Messages

I signed up on 12/14 and the promo ended 12/15. HELP.

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4 days ago

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Hjle03

4 Messages

4 days ago

Here is the promotional ad I found.

[Image Removed: "Personal Information - Full Name"]

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XfinityAlfonso

Official Employee

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1.5K Messages

That is a pretty short turnaround when trying to take advantage of a promotional discount, Hjle03. We'd like to take a look at your account to see if that promotion was added.

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 days ago

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Customer Service

Hjle03

Amazon gift card promo not received

XfinityAlfonso

Hjle03

Hjle03

Hjle03

XfinityAlfonso

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