Skip to main content

    Support

    Offers

H
Hjle03
1st Topic
1st Reply

4 Messages

Monday, March 31st, 2025 4:58 PM

Amazon gift card promo not received

I signed up for my service during the Amazon gift card promo, in December 2024, $200 since I signed up for the 1000mbps internet plan. Xfinity is telling me this was a scam blah blah even though I signed up through THEIR website, and SO many people are complaining about this as well. I either need my $200 Amazon gift card or a $200 Xfinity bill credit. 

Question

 • 

Updated 

25 days ago

35

2

0

XfinityAlfonso

Official Employee

 • 

1.6K Messages

25 days ago

Hello there Hjle03 when you've signed up for a gift card incentive, it is available to be tracked and monitored via our Xfinity Incentive Tracker. Have you had a ahcnece to check this out yet? 

 

(edited)

2

0

Hjle03

4 Messages

Yes. It’s showing no gift card promo on my account. 

Like

Reply

25 days ago

0

Hjle03

4 Messages

I signed up on 12/14 and the promo ended 12/15. HELP. 

Like

Reply

25 days ago

0

Hjle03

4 Messages

25 days ago

Here is the promotional ad I found.

[Image Removed: "Personal Information - Full Name"]

(edited)

1

0

XfinityAlfonso

Official Employee

 • 

1.6K Messages

That is a pretty short turnaround when trying to take advantage of a promotional discount, Hjle03. We'd like to take a look at your account to see if that promotion was added. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

25 days ago

0

forum icon

New to the Community?

Start Here