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user_89vn0l
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Visitor

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1 Message

Wednesday, May 28th, 2025 9:10 PM

Amazon Gift card and hung up on

I have exhausted all measure regarding tracking the Amazon promotion gift card for internet service. The customer service reps are not trained and neither are the managers they gave me the run around even after I pointed it on this site and other xfinity pages . [Edited: Language] I just want some that is knowledgeable in this area and cause me a lot of stress and time . The rep even hung up on me. I’m a manager and been in a call center this is not right .

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2 days ago

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XfinityChelseaB

Official Employee

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1.7K Messages

2 days ago

Hello @user_89vn0l, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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Again

Expert

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31.6K Messages

2 days ago

Please keep in mind if you are qualified for a Visa gift card, you must:
  
  • The customer must subscribe to a qualifying plan.
  • Services must be installed within 30 days of the order date.
  • The customer must maintain the minimum required level of service from the eligible offer (no downgrades or disconnects) for 90 days from when the service was installed.
  • The customer must be in good standing at 90 days.
  • Once all eligibility requirements are met, the Visa Prepaid card will be mailed by USPS to the customer's billing address.
  
Once these requirements are met, you are fully qualified for the gift card. Your Visa gift card will be processed within sixteen (16) weeks from your completed Triple Play installation. After it’s processed, it can take an additional eight (8) weeks to be mailed. You can expect to receive the card within 20-24 weeks of installation.
 
You can check your status here: https://xfinityincentivetracker.com/
This also applies to the Amazon Gift Card.

(edited)

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