user_cd8g97 Thanks for reaching out to my team so we can make aure you can redeem your Amazon book credit :). I love to see members taking advantage of the rewards they earned! When you sign into your Membership Benefits page: https://www.xfinity.com/membership do you see the book credit in your redeemed benefits? Which step of the redemption process are you having issues?
@XfinityEmilyB I copied the code and clicked on the link provided to visit the Amazon bookshelf. After entering the code and signing in to my account, a pop up message shows up saying that there is an error in redeeming. I also noticed on the reward that there are two different redeem by dates which is what made me wonder if an incorrect code is on the post.
user_cd8g97 Thank you for letting me know what you've already tried. Please clear cache and cookies in your browser settings and let me know if you're still running into an error.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_cd8g97 I appreciate you giving that a try. Have you tried a different browser to see if you can get around that error?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityEmilyB
Official Employee
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2.9K Messages
6 hours ago
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user_n8smea
Visitor
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10 Messages
6 hours ago
There is another thread from today with 3 other people having the same problem:
https://forums.xfinity.com/conversations/customer-service/amazon-bookshelf-link-also-not-working-for-me/6a21aada9c2bb2117e24cf1f
I recommend that you also post there so that Xfinity can easily see how many people are having this problem.
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user_oz9os1
Visitor
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2 Messages
5 hours ago
Not working for me either. Tried from the app and browser
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