Amazon $200 Incentive

I signed up for Xfinity internet at the beginning of December. I relocated from Richmond to Humble, TX and decided to switch from AT&T to Xfinity to take advantage of the $200 Amazon gift card online offer. It's January 22nd and still no gift card.

I used the tracker and it shows as non-existent. I've chatted with customer support on the regular Xfinity website plenty of times and all they do is lie, from claiming it's a glitch on their system to saying I will receive it. They've also said they would communicate with me by phone to solve it ASAP and never do.

I've seen plenty of people here and on social media complaining of the same rip off. It is illegal to do false advertisement.

I messaged Xfinity Support here and their reply was a threat/warning of taking my "privilege " to the forum for messaging them directly. What a joke.

Responses

XfinityChelseaB

Official Employee

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1.4K Messages

13 days ago

Hello @R71, Thanks so much for making a post on our community forum per the forum's guidelines, and we would be happy to help. If you're having incentive concerns, have you reached out to our Incentive Team?

(edited)

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R

R71

5 Messages

I did reach to them four different times and was ignored. I wouldn't be here otherwise.

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13 days ago

0

XfinityEricB

Official Employee

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1.9K Messages

I'll put in a request to have this looked into for you, and stay with you until I get an answer for you.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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13 days ago

0

R

R71

5 Messages

Okay. I've sent the message.

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12 days ago

0

V

valjr12

2 Messages

12 days ago

This happen to me as well I was told I would receive it 2-4 weeks it’s been 4+ weeks so I called and they told me they would submit another request and that I had to wait another 10 days my guess is they’re going to keep at it until I forget or just get tired of calling so they don’t have to pay it it’s a shame such a big company has to scam their customers

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R71

5 Messages

Exactly. It's a real shame, but false advertisement is illegal. With such a large group of people reporting the same problem here and on social media, [Edited: "Solicitation"] if not solved.

(edited)

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12 days ago

0

Customer Service

R71

Amazon $200 Incentive

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