2 Messages
Am I Under Contract?
I am trying to view my account to determine if I would be subject to an early termination fee if I were to cancel service. I have followed the instructions for finding the contract, but there is no contract listed, only terms and conditions for stored payment methods. Does this mean I am not under contract, and therefore not subject to a fee? Thank you!
EG
Expert
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110K Messages
2 months ago
The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityVianney
Official Employee
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2.1K Messages
2 months ago
Thank you for reaching out. I hope you are doing great on this lovely Sunday. I would need to go into the account to give you the most accurate answer. If you could please send me a direct message with your full name and service address, I'll be glad to help :)
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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