Visitor
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Am I The Only One That Feels This Way? Xfinity/Comcast - The worst Company to ever do business with.
So many things need improvement. What I Like? What I Love? Because of the improvements that need to be made, it frustrates me so, my time with Xfinity/Comcast has been very sad. Billing is the biggest frustration. Mistakes that have been made on my account constantly. Every conversation with the initial representative is like talking to a wall. The first person who answers the phones in customer service acts as though they just don't care and it seems like they're trained to sound this way. I've been so frustrated with front line customer service reps that I learned, "Immediately ask for a Manager". Don't waste the time with the first person that answers the phone. Having service with Xfinity/Comcast.... I only have the Internet. Everything on my television is streamed or I just watch local channels/whatever my tv will pick up locally. I'd be impressed to see Xfinity/Comcast provide services similar to T-Mobile. "Flat rate all service". No additional Nickel and Diming the customer. And the [Edited: "Language"] where a current customer cannot obtain the same specials offered to a new customer. Has the company learned yet? All the cell phone providers, the big companies - ATT - T-Mobile - Verizon. If a new customer can come to a service provider and receive a free phone "I Phones" - so can their CURRENT CLIENTS. Xfinity/Comcast needs a lot of help. Someone to come into the company as a neutral new face and train the customer service representatives properly. Then another group needs to come in and demonstrate how to bill correctly. Take the "Automation" factor out of the picture, REAL EYES seeing what the customer bills look like. The Computers generating the bills is what is causing the problem and proof is not done. Finally what is rotten, a client comes in under a special rate program, then after two years for instance, the pricing not just doubles but can triple. If the customer is not on this hot issue, boy can someone get [Edited: "Language"] financially. Especially in today's financial environment, no one has an extra dime to throw away. So Xfinity/Comcast - WAKE UP and smell the POO your reps dish out.
CCJimmy
Problem Solver
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492 Messages
3 years ago
Hello @JohnNE1991, thanks for reaching out to us. We really appreciate the feedback. I apologize for the experience that you've had. Our team is more than happy to help with any billing or service questions that you may still have. Feel free to send our team a direct message with your full name and full address, and we will be more than happy to assist you today!
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user_fb82d9
Visitor
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1 Message
3 years ago
I totally agree with you on this! I moved my Dad into assisted living last month and wanted him to be able to talk on the landline phone I bought him to my two sisters out of state plus watch his favorite channel that is on the most expensive package. The facility has a contract with Xfinity and told me from the 1st day that they HATE this company but that is what contract they have. It took me about one minute at the store to see why. I l have been to the store over 5 times now because 1. They sent us with a defective box. 2. They couldn't hook up correctly, so I had to go back for another box. 3. My dad had to be moved to memory care after one week so the new room had to have ANOTHER box installed with a service tech who hates the way his own company does business. 4. You can't talk to anyone ever on the phone and the dumb online service requires a pin number to get into the service. 5. I have gone in two more times to talk with the manager who is trying to help me but even though I have a receipt for the first returned box, the company has sent me texts and letters to return it because now I have two accounts even though it was $245.00 taken out for the service call when it was their fault and says I have two boxes still. Why can't they do anything right? All they do is take my Dad's money. I am ready to call the news channel and complain about bad service. It is so pitiful!!! I can't give my Dad a cellphone again with another company because he loses everything. I wish it wasn't such a nightmare for him to watch tv. I am ready to cancel and just ask him to read because he is paying WAY TOO much for the [Edited: "Language"] service. I have a degree in Consumer Education and know how to deal with problems but this company absolutely takes the cake for being the WORST possible to deal with. It isn't right! Any idea if a class action suit exists against this company? I am ready to join!
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