user_lpx2wb Good morning! Thank you for reaching out to our Xfinity Forums Team regarding your modem. One of the great things about renting the Xfinity modem, is you can swap out your modem at the local Xfinity Service Center. We can also help you order one, and have it shipped if that's easier. If you would like to have it shipped, please send a Direct Message with your name, and service address?
https://www.xfinity.com/support/store-selector/
Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pen and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. A "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it
XfinityKassie
Official Employee
•
1.8K Messages
6 days ago
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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