Visitor
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1 Message
Am I eligible for an XB10?
Recently I noticed my current internet plan show symmetrical upload and download speeds, I would like to verify XB10 eligibility before I head to the Xfinity store.
Visitor
•
1 Message
Recently I noticed my current internet plan show symmetrical upload and download speeds, I would like to verify XB10 eligibility before I head to the Xfinity store.
XfinityAngie
Official Employee
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3K Messages
1 hour ago
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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