Visitor
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1 Message
Already returned equipment
Talked with live person a couple of weeks ago about lowering my bill. I was being charged for 2 modems. I returned old modem a long time ago when I picked up my new modem. I received message today to return old equipment which I already returned. Live person supposedly took care of this when she lowered my bill. Unfortunately I don’t have a receipt for the returned equipment. I absolutely returned old equipment. I have no use for extra modem.
EG
Expert
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116K Messages
11 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
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1.4K Messages
11 hours ago
Hello @user_7rl95c Thanks for reaching out. We can check out the account and help make sure this is taken care of for you. Can you please send us a direct message with your full name and the service address to get started?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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