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user_17eqqr
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12 Messages

Monday, February 26th, 2024 1:11 PM

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Already canceled; need to pay balance so I can port phone

Even though I have cancelled my account and been picked up by T-Mobile, by phone is still showing "Xfinity Mobile 54.0.1" as the Carrier.

I have a balance of $4.66 from the current (cancelled) month and I want to pay that off in hopes that it will fix the problem.

Thank you,

Dave [Edited: “Personal Information”]

Question

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Updated 

1 year ago

 • Edited

69

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0

XfinityGabriel

Official Employee

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2.4K Messages

1 year ago

 

Hi, user_17eqqr! Thanks for taking the time out of your morning to contact XFINITY over our forums page for help with paying off that balance. We will surely miss your business and want to ensure you can get in touch with an awesome Xfinity Mobile expert to help resolve this. Due to account security, our options with Xfinity Mobile accounts are minimal. We're unable to perform any device or account-specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat where an Xfinity Mobile expert is available 24/7?

 

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user_17eqqr

12 Messages

Thank you for the quick response.

I have tried both calling & texting during this process and both have left me frustrated.

I've only gotten this far because I went to an Xfinity store yesterday and had a face-to-face.

But now I see the problem hasn't been solved.

I don't want to drive 15 minutes (30 minutes RT) for this.

I can't call because I have no service and texting/chatting has been frustrating and pointless.

Can you at least explain what the problem is and what is the specific solution? I hate wasting my time!!!

Thank you,

Dave

1 year ago

0

user_17eqqr

12 Messages

...oh, that's right... you can't give me "specifics"....

1 year ago

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user_17eqqr

12 Messages

Gabriel, I just clicked on your "secure online chat" link and got another 404 message. I've gotten this before. I "don't have permission to view it."

THIS IS FRUSTRATING!!!!

1 year ago

0

user_17eqqr

12 Messages

Gabriel, I can't text to that number either.

I'm stuck.

WHAT'S MY NEXT STEP????

1 year ago

0

XfinityGabriel

Official Employee

 • 

2.4K Messages

 

No worries, user_17eqqr! Over social media, we are a team of dedicated experts who have the ability to assist with the residential side of services. For mobile service, they have their own dedicated team of experts. However, we have you back and can reach out to our XFINITY Mobile Support team as well and have them contact you since have tried calling and chatting in with no success. I am sorry to learn about this experience. To get started, I will just need you to send us a direct message with your first/last name, address, best contact phone number, and email address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

 

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1 year ago

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