Visitor
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3 Messages
Almost 17 Years Customer
Bought a phone from Xfinity. They sent it via FedEx. When I received the package, a bottle of tea was in the box. Called police. Filed police report. Asked where to send it. Told they would contact me. Didn't. Spoke with a supervisor. Got email address to send report. No response since April 30th. Their chat is worthless. Their live agents are almost impossible to get a hold of. They bounce you around to wrong departments, none of them taking accountability. Almost 17 years with Comcast. This is how they treat customers. #Xfinity #Comcast
XfinityDilary
Official Employee
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2.2K Messages
1 day ago
user_umpzh4 Thanks for posting on our Community forums. I'm sorry to hear about your experience. This is not how we would like you to feel, and we'd like to help turn this around. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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