Visitor
•
1 Message
Alleged "network update" taking over a week with daily outages still not complete
I work from home and every single business day for the past 8 days, you have supposedly been "updating" our network and, every single day you send another text saying you've been unable to complete the work and we will have outages the following day. I want to know what the supposed "update" is and why on earth you can't complete it in 8 solid days of depriving your customers of internet connectivity for random amounts of time at randoms times during the day so that I have to go away from home for the entire business day to find an internet connection elsewhere.
EG
Expert
•
117.1K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinitySara
Official Employee
•
2.5K Messages
2 hours ago
Hey, @user_bh2xck! I can totally understand your concern, and I actually went through a similar situation a few months back! Turned out we were upgrading my area to be an "Enhanced Market" with higher upload speeds. The repeated and daily alerts are automated and somewhat common when construction takes several days, and we apologize for any inconvenience. We provide some ways for you to keep track of updates as they become available, though - you may use the Xfinity App and/or visit our Support Center for further details. It sounds like you may be doing that already, so if you've seen all messaging coming from us at this time, sounds like that's the latest we have. My hope is that our field team completes their work soon! I know they try really hard to complete jobs as quickly as possible, and I'm sure they appreciate your patience like we do here :)
0
0