All Started when I payed from my bill and then the auto bot payed for it again.

On Jan 10th I paid $120 because of a late fee 

Then Jan 11th the Bot did that too so in total $240 was in the pool 

SO the solution was simple call up support to ask for the $120 extra back into my bank, it was supposed to be easy. This spirals so fast 

The agent tells me they don't have it on their side so just cancel that payment from the bank side and you should be good. No problem, I do that, I get my money back 

Jan 29th, my services stopped out of no where says I didn't pay at all. I double check my bank account and $120 from Jan 10th is gone. I did pay. So I called and see what's the problem. 

Now this agent tells me my plan was cancelled, I asked why, he doesn't know, he just says it expires when it expires in July 2025. 

I ask him did my $120 go through? he says yes, so what's the problem? because there was a big sign on my computer that it says your Xinfity has been canceled not my wifi lagging. 

He tells me I have to upgrade from Superfast to Gigabit, I asked why, he listed out the deal, I didn't care, I told him "no you tell me why I can't have Superfast again" 

"cause it expired" "it's cancelled" (mind you I didn't cancelled anything beforehand)
"we don't offer that anymore" while I'm looking at my billing, my plans, and existing plans on my phone and still see all of this being very untrue

So I said no still and he says "well I can't reactivate your wifi then" and I asked why still same song and dance 

Eventually, he keeps saying the deals and everything I nailed down finally said "I guess" then see on my the offer he gave me I have it in my email that my SuperFast will be canceled and we do the same song and dance. 

"I don't know why it was canceled", you can listen to the voice call, you can hear how confused I was. 

So I signed up, he says thank you and I was forced to eat this. 

The same day at night I spoke to another agent and they say they can undo all of it and I can have my SuperFast by 48 hours, Jan 29th 

So no worries right? around I would say Feb 12th or Feb 11th nothing changed I talked again to someone same thing within 24 to 48 hours. 

Now I sit here wondering what is going on, it's about to be near March got a new bill for 171 dollars nearly as much as I payed for on Jan 10th on a deal I was watered down into, lied to, and everyone not really being honest. 

I don't want any apologies, I just want a solution and answers on how this went.