2 Messages
ALL MY CHANNELS ARE GONE!!
Spoke with customer service the other day, tried to lower my bill and little bit, she took 20.00 off and said absolutely nothing would change with my channels, now all my channels are missing, 22 to be exact, she canceled all my channels, i am beyond angry at this point!! this is pure [Edited: Language], I waited on the phone forever just to speak to a.live person, now all I have is the basic channels, 4, 5, 7, and 10, amd only 20 hours of dvr, she completely changed everything, im so sicknof Xfinity, raising my bill just about every month, then I tried live chat, and went through 8 reps, probably from India, and nothing got accomplished, I want my channels back to exactly what I had!! DO SOMETHING!!!
XfinityChristy
Official Employee
•
2K Messages
5 months ago
Hello, user_c0gm4x, and thank you for reaching out via our Xfinity Community Forums. I completely understand your frustration, and I sincerely apologize for the experience you've had. It sounds like there's been a miscommunication, and losing 22 channels you enjoy is definitely not the intended outcome. I'd be happy to review your account details and see how we can get those channels back for you. Can you please send me a direct message with your full name and service address? This will allow me to access your account securely and investigate further.
In the meantime, please know that we value your business and want to ensure you have a positive experience with Xfinity. Rest assured, I'll do everything I can to resolve this issue for you as quickly as possible.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_bh650d
3 Messages
4 months ago
THE SAME EXACT THING HAS JUST HAPPENED TO ME! After being REPEATEDLY assured that there would be no changes to my service, now all of my premium channels say "subscription required" when I try to turn them on. WHAT THE HECK!!!! I have have the same EXACT service for like 20 years, and I go try to call (an hours-long agony) and get my bill reduced and now all of a sudden I can't turn on my HBO, Showtime, Paramount +, or any of the others. This is literally the worst customer service I have ever dealt with in my life!!!
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