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Sunday, January 12th, 2025 3:41 AM

ALL MY CHANNELS ARE GONE!!

Spoke with customer service the other day, tried to lower my bill and little bit, she took 20.00 off and said absolutely nothing would change with my channels, now all my channels are missing, 22 to be exact, she canceled all my channels, i am beyond angry at this point!! this is pure [Edited: Language], I waited on the phone forever just to speak to a.live person, now all I have is the basic channels, 4, 5, 7, and 10, amd only 20 hours of dvr, she completely changed everything, im so sicknof Xfinity, raising my bill just about every month, then I tried live chat, and went through 8 reps, probably from India, and nothing got accomplished, I want my channels back to exactly what I had!! DO SOMETHING!!!

Official Employee

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2K Messages

4 months ago

Hello, user_c0gm4x, and thank you for reaching out via our Xfinity Community Forums. I completely understand your frustration, and I sincerely apologize for the experience you've had. It sounds like there's been a miscommunication, and losing 22 channels you enjoy is definitely not the intended outcome. I'd be happy to review your account details and see how we can get those channels back for you. Can you please send me a direct message with your full name and service address? This will allow me to access your account securely and investigate further.

 

In the meantime, please know that we value your business and want to ensure you have a positive experience with Xfinity. Rest assured, I'll do everything I can to resolve this issue for you as quickly as possible.

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

2 Messages

I spent two hours on the phone with customer service, hopefully they rectified the problem, I wasn't offered anything else for my troubles except 20.00 off next months bill, Xfinity has gone way down in my opinion as dar as customer service and their offerings, I am checking around for other alternatives. Being a senior, and paying almost 300.00 a month to watch TV is just ludicrous,  they should have a senior discount like every other company!! I won't be able customer much longer!!

Official Employee

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3.3K Messages

 

user_c0gm4x Our team would love to doublecheck the account to make sure you do have the best offer available. You would need to send us a DM to Xfinity Support per the directions previously provided for us to access the account details. I also want to confirm, was the agent you spoke with able to restore your programming?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 Messages

3 months ago

THE SAME EXACT THING HAS JUST HAPPENED TO ME!  After being REPEATEDLY assured that there would be no changes to my service, now all of my premium channels say "subscription required" when I try to turn them on.   WHAT THE HECK!!!!   I have have the same EXACT service for like 20 years, and I go try to call (an hours-long agony) and get my bill reduced and now all of a sudden I can't turn on my HBO, Showtime, Paramount +, or any of the others.  This is literally the worst customer service I have ever dealt with in my life!!!

3 Messages

LITERALLY THE WORST!

Official Employee

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1.5K Messages

Hey @user_bh650d , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding your package changing. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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