Visitor
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2 Messages
All my boxes say they need a subscription.
All of my boxes say they need a subscription, and I'm not able to stream (same error need subscription). Look at my account online and it says everything is good. On hold now with an estimated wait time of 4 hours and the system has already hung up on me 3 times.
SSW_69_NICE
New Poster
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6 Messages
5 years ago
I'm having the same issue streaming. I'm sure they're going to tell me the trouble is on my end like they usually do. I've tried multiple browsers, cleared cache, and even tried a second computer. All say I need to subscribe when my account shows I'm all paid up and everything's good.
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user_14691e
Visitor
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3 Messages
5 years ago
Having the same issues since last night. Any updates from anyone what's going on?
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CCSheila
Retired Employee
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1.1K Messages
5 years ago
@rw237
Hey there!
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rw237
Visitor
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2 Messages
5 years ago
All, I gave up online and went into an Xfinity store first thing this morning. In about 5 min, the person behind the counter found what they thought was my problem (I had three mini boxes but no master box). Even though it had worked fine like that for a while, I took the larger box home and gave it a try and it cleared the error for me on all my boxes. Not sure if this is the fix for all or if it was particular to my situation, but thought I would share just in case it helps someone else. Total time on hold was nearly 8 hours so getting this diagnosed in 5 mins leaves me scratching my head a bit on the phone support I received.
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