All I want to do is upgrade my internet speed and drop my TV and ALL I get is sales pitches WtH

I was chatting with someone about the about the above subject and was told that I needed to call to disconnect my TV and upgrade my internet service. I did this and got someone who just read blanket statements and wanted to sell some service package or insurance. Can someone on here please provide me a working phone number where I can accomplish the above subject and not get some sales pitch. Frustrated! Next step..find a new internet provider and cancel period. Why make it so hard to reach someone?