All I want is to my new cable line buried

I received a new cable around Dec 1 2024 and the person said the  new line would be buried by December 15th.  I realize the soil freezes but the person said Comcast could do it since the soil hadn’t frozen. Then the soil froze.

i talked to someone in early march and I said the soil had thawed out.  They indicated I should be one of the first ones to get their line buried.  

By April 2 I phoned in and was told I wasn’t on the schedule.  They put me on the schedule for Monday for an inspection of my flags. I saw someone in the yard but he didn’t have anything to say when it would be done.  I was told it had to be done in 30 days.  I also mentioned my yard has been thawed out since late February 

by the 10 th I phoned in again and was told I would be put on the schedule for Monday.  Yesterday no one showed up.  

phoned in today and was told that they don’t bury from November through the end of April.  And they couldn’t give me a date or the place in line that I would be called.  

I don’t understand is why they keep phoning JULIE to mark the lines.  What a waste of time if they are not going to do it.  The customer service team sent an email on privacy policies. Doesn’t mention as the rules pertaining to burying lines.  

this is going on too long and their lies are different for each person and very frustrating.