Visitor
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1 Message
All day no Internet
I get that this has to be done. However Xfinity should refund the days or hours lost to customers for repairs or up grades. These days especially seniors need every penny. TV and Internet for some of us is our only outlet. It is not right to pay for a service customers do not receive.
XfinityEva
Official Employee
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2.6K Messages
12 hours ago
Good afternoon and thank you for visiting Xfinity Forums for your service concerns! We're sorry to hear you are having trouble with your service. Have you signed up to receive notifications on the Xfinity app? This is a great resources to help you with updates on the resolution of the interruption.
In the meantime you may still try to access your services such as internet using the Xfinity WiFi Hotspots or TV on the Xfinity Stream app.
We do not want you to pay for services not received and while we cannot refund any lost wages we can credit you for the downtime while your service was repaired. You can request a credit here.
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