All about the money....

Xfinity mobile is a hustle. I've been a customer with two lines on my account since November. On March 18th I was hurt doing my job as an EMT placed on medical leave. After being told by my doctor that I will require surgery I reached out to xfinity mobile for help with the issue. I was told via chat that I would be eligible for a medical emergency extension. I called xfinity mobile today and I was told that that's not possible and that basically [Edited: "Language"]. Even though I have the screenshot of the conversation with xfinity mobile and proof of my injury that didn't matter. It was basically [Edited: "Language"] pay me even though I explained the reason why I could not. Thanks xfinity I will be reaching out to the BBB