1 Message
All about dollars not service
Phone won't stay connected to wifi this occurs every day all throughout the day. Very frustrating can't connect to a human but the bot will take a payment quicker than I can blink. At this point I want to cancel service in order to sign up with a provider who has service and the ability to speak to a human. Even now as I try to send message internet continues to connect and drop. I don't have this issue with any other device.
XfinityAldrik
Official Employee
•
1.7K Messages
22 days ago
Thank you for reaching out to us @user_jd3ofl! We’d regret seeing you go! With a wireless connection, there are numerous factors that can interrupt or slow the connection. Device specification, distance to the modem, and walls/furniture between modem and device are all factors that can interruption the connection. Have you noticed if the phone loses connection the further you are from the modem?
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