A

Tuesday, August 27th, 2024 5:52 PM

Closed

Aline [Edited]

I need help getting my service transferred. Can not reach anyone for two days . Please help there is a block on my address 

Official Employee

 • 

3.3K Messages

9 months ago

@Aline24_ Thank you for taking the time to reach out to us here on our Xfinity Forums. We would love to help you with getting services transferred! Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

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